Updating Email password on mobile devices

If you've recently changed your password (or if it has expired without your knowledge) and find that you can't use your email anymore on a phone or tablet, follow the steps below to verify it is set correctly and update it.

1. Go to Settings>Mail>Accounts

2. Open your work email account. Usually this is called "Exchange" (NOT Exchange Activesync)

3. If the top of the screen says Re-enter password, tap on that to be taken to a sign-on page where you can enter your updated password.

4. If your password has changed or expired without your knowledge, contact the Helpdesk

Hopefully this has helped, if your issue is persisting you can call the Helpdesk at 409-730-2077, or have someone submit a ticket for you to

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