Eventually, we all run into a problem that we have to call in help for. When this happens to you with IT issues, here's how you can get in touch with us to get your problem solved ASAP:
1. The first and usually easiest method is to send a support ticket via email to Support@harborhcs.com. If you don't have access to your email, you can request that someone else in your office sends it in for you.
With this method, please always be sure to include as much detail as possible. The more the better! For example, if you're getting an error, please take note of the exact wording of that error for your message. It saves us a ton of time in diagnosing your issue and helps prevent a back-and-forth exchange trying to eliminate possibilities, which helps us get you back up and running faster!
2. If the issue is urgent or an email is not an option, please call 409-730-2077 for the fastest response. If no one answers, you can leave a voicemail which will generate a ticket in our system.
With this option, please be aware that there is only a maximum of 2 agents answering calls for all the offices in Harbor/DG/Home Health. If no one answers immediately, they may be occupied with other calls or out of the office on tasks. In this case, the best option is to leave a voicemail and fall back to option #1 if necessary.
As a final note, if someone from the IT department or the Helpdesk specifically has given you an alternative method to contact them in an emergency, please do not abuse this. This is someone's Personal, Private contact information. Unless it is a critical emergency please always try going through the proper channels first, and never give that information out to your employees/coworkers without the consent of the team member who gave it to you in the first place.
Thank you, and we hope this helps!