This guide is intended as a brief introduction to electronic faxing with Xmedius.
First, you'll want to scan documents that you want to fax into your email inbox. Then, forward those documents to the fax number, followed by @xmedius.com. Unlike with efax, it shouldn't be necessary to put a 1 in front of the fax number, so for example 2345678910@xmedius.com.
The reason you want to send it via email instead of via a copier is because when you email it, the fax provider (in this case, xmedius) guarantees the fax will be sent as long as you entered the number correctly. If you did everything right, then any issues with failed deliveries will be on the receiving end 99.99% of the time.
Speaking of failed deliveries, xmedius will send you a confirmation email on whether the fax failed or succeeded within a few minutes after you send it. This way, if the people come back and tell you they didn't get it you have proof that it was sent!
In the event that you're suddenly not receiving faxes, please do the following: Check your Other, Junk, and Spam folders. Make sure you are not blocking Xmedius Cloud since that's who they'll be coming from. And if all else fails, contact support at support@harborhcs.com or call at 409.730.2077
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